Savee Service Plans
It doesn't end with installation. For long-term energy savings and reliable operation, regular maintenance and professional service of the Savee system are essential.
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Control
Why are service plans important?
Delivery and installation of the control system is only the first step. For the Savee system to function efficiently, safely and with maximum energy savings in the long term, regular maintenance, updates and inspections are necessary. In cooperation with authorized partners, we offer service packages with clearly defined guarantees.
I want a service package
Contact us Service Package Overview
| Service | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| SW Update Remote software update to the latest version. | ✓ | ✓ | ✓ | ✓ |
| HW Update Remote firmware update to the latest version, or on-site intervention if needed. | ✕ | ✓ | ✓ | ✓ |
| Prophylaxis Prophylaxis and inspection of the entire system. Bronze – price based on hours or partial quotation. | on request | 1× yearly | 2× yearly | 4× yearly |
| Luxmeter Cleaning Labour only included; platform or scaffolding at extra cost, depending on installation type. | ✕ | ✓ | ✓ | ✓ |
| Log Inspection Server log inspection, identification of conflict states, system repair proposal. | ✕ | ✓ | ✓ | ✓ |
| Server Inspection Server HW and SW inspection. System operation optimisation. | ✕ | ✓ | ✓ | ✓ |
| Elements and Communication Check Inspection of individual system elements, communication test, detection of conflicts or faults. | ✕ | ✓ | ✓ | ✓ |
| Revision Report Issuance of a system revision report by a certified service company. | ✕ | ✕ | ✓ | ✓ |
| Configuration Backup Regular/monthly backup of installation and system settings. | ✓ | ✓ | ✓ | ✓ |
| HW Backup Spare parts available immediately. 2 pre-programmed spare units of each element stored at the customer's site. | ✕ | ✕ | ✓ | ✓ |
| Virtual Cloud Public IP. Remote access to installation via www – Savee virtual cloud, permanent VPN. | ✕ | ✓ | ✓ | ✓ |
| Full Cloud Savee server hosting in a data centre – server hosting, energy. | ✕ | ✕ | ✓ | ✓ |
| Hotline / SLA Elements Depending on HW type and installation – calculated as % of project price. | ✕ | ✓ | ✓ | ✓ |
| Hotline / SLA Server Remote or on-site – guaranteed availability of service technician – response/arrival time. | ✓ | ✓ | ✓ | ✓ |
| Hotline / SLA LAN Remote or on-site – guaranteed availability of service technician. | ✕ | ✓ | ✓ | ✓ |
| Extended Warranty Extended system warranty to 5/8/10 years. | — | 5 years | 8 years | 10 years |
| Reporting Basic Export of basic reports in *.csv | ✕ | ✓ | ✓ | ✓ |
| Reporting Complete Sending complete reports to a defined email address. | ✕ | ✕ | ✓ | ✓ |
| Monitoring Basic Server only – System monitoring + reporting of SW and HW operational status. | ✕ | ✕ | ✓ | ✕ |
| Monitoring Complete Elements, server, LAN infrastructure – System monitoring + reporting of SW, HW, LAN operational status. | ✕ | ✕ | ✕ | ✓ |
| HTTP / Modbus API HTTP API or Modbus API – integration with building management systems, FM systems, etc. | ✕ | ✕ | ✓ | ✓ |
| Extension Guarantee Guarantee in case of solution extension, compatibility guarantee for already purchased HW and SW. | ✕ | ✓ | ✓ | ✓ |
| Support Guarantee Guarantee in case of solution extension, service guarantee for already purchased HW and SW. | ✕ | ✓ | ✓ | ✓ |
| Replacement Fixture Guarantee Guarantee of replacement fixture of similar type/W/luminosity. | ✕ | ✕ | ✓ | ✓ |
Interested in a service contract?
Contact us.
Contact us.